Shipping & Warranty

 Shipping Details:

  • Global Free shipping by air!

  • After you have placed the order you will receive a confirmation email notifying that we have received your order and payment.

  • Order will be shipped out within 5 working days after receipt of your payment. We don’t have inactive stock in the warehouse getting aging with dust. Your doll will be newly made by factory after your purchase, it is a custom love doll that is created specially for you, brand new and fresh!

  • Your sex doll will be sent in discreet & intact packaging, there are no labels, markings, or logos, and with guaranteed product quality, please don't worry. You'll be informed by email with a FedEx/DHL/UPS tracking number after you package is shipped out from China.

  • Shipping time is generally 5-10 days, but may vary depending on location, weather conditions, political event etc. In the event of an unavoidable delay may occur during the delivery of your doll, we will notify you via email in time.

  • Customs Agents may open your doll box for inspection during transport, it is just for security check purpose, they won’t take your doll out of the box.

  • If you pay by PayPal we will ship to your address in PayPal. Your love doll will be delivered directly to your doorstep discreetly packaged in a blank box. A signature might be required for delivery.

  • Please make sure your address and phone number are correct and deliverable. Orders returned to us as undeliverable will result in a 30% stocking fee and no shipping refund will be issued.

  • We don't ship to Islamic countries.

 

Warranty & Return Policy:

      100% Satisfaction Guarantee

  • We stand behind everything we sell. Product quality is our top priority, every doll is thoroughly inspected and tested before shipping out from our factory. We guarantee the doll you receive is 100% identical as the pictures and in excellent quality. If we send you the wrong doll not as advertised, we offer full refund and return cost is on us.
  • Upon initial receipt of the doll, please inspect the doll to verify all parts are included and in new condition. If there appears to be a damage, please contact us immediately at sales@XqueenDolls.comor click here. If the doll is damaged during delivery, we will send new component or a new doll as replacement.
  • Due to the nature of these products, we don’t accept return on used doll. This is the industry standard for sex dolls. In the event you must return the doll in unused condition, the buyer is responsible for sending the doll back to us. We will charge 20% restocking fee plus the customs duties in China.
  • If you make an order and wish to cancel it, in the event we already start the production, there will be a 20% restocking fee. We don’t accept order cancellation on customized sex doll if we have already made it.
  • We do not offer return & refunds for any other reason other than a product damage on arrival.

 

Customs Taxes and Import Duties

  • NO Customs Taxes and Import Duties for the customers from The United States and some of the European countries, our shipping agent handles the international shipping and customs clearance, pay the import taxes and duties for you. You don’t need to do anything but just wait for the doll’s arrival and have a good time with her!
  • For the customers from other countries where we can’t handle clearance and duties, you may need to pay the import duties and taxes on your purchase according to your domestic law. It is your responsibility to assist the courier in customs clearance and bear all related expenses.

Please email us: sales@XqueenDolls.com or contact us for further inquiries.