Return & Replacement Policy
- We stand behind everything we sell. Product quality is our top priority, every doll is thoroughly inspected and tested before shipping out from our factory. We guarantee the doll you receive is 100% identical as the pictures and in excellent quality. If we send you the wrong doll not as advertised, we offer full refund and return cost is on us.
- Upon initial receipt of the doll, please inspect the doll to verify all parts are included and in new condition. If there appears to be a damage or defect, please contact us immediately at sales@XqueenDolls.com. If the damage or defect is minor, we will provide necessary tools/parts to help you repair it. If the doll is seriously damaged during delivery, we will send new component or a new doll as replacement.
- Due to the nature of these products, we don’t accept return on used doll. This is the industry standard for sex dolls. In the event you must return the doll in unused condition, the buyer is responsible for sending the doll back to us. We will charge 25% restocking fee plus the customs duties in China.
Cancellation & Refund Policy
- Production can start in the same day if you place order at factory working hours (usually from 8am to 9pm China Beijing time), otherwise it can start in the next morning when factory gets back to work. If you want to cancel the order, in the event we already started the production, there will be a 25% restocking fee. We don’t accept order cancellation on customized sex doll if we have already made it.
- Cancellation request before factory production is 100% accepted, no question asked. We used to offer full refund to the cancellation request before the production; After July 12th 2021, there is 4.5% fee for the cancellation before production, because PayPal have updated their merchant policies, they don’t return the 4.5% fee they charged even if the transaction was cancelled & refunded to buyer.
- If an order has to be cancelled for seller’s reason, you will get 100% refunded.
- Knowing that the order cancellation results in at least 4.5% loss of your money, please make careful decision before you place an order. You may still change/add/delete some options to your order details before/during the production with/without extra charges, you don’t need to cancel order in this case, just contact us for information.